Purchasing Terms

1.0 EXCHANGES

  • Exchanges are accepted for both online and in-stores.
  • Exchanges are only valid for sizing or coloring issues of the same design, or manufacturer's defects.
  • We accept exchanges within 7 working days for all orders subject to following terms and conditions:
    • All items must be returned in its original packaging, unworn, and unaltered. Items purchased as part of a set or a multi-item pack, must be returned as a whole set, in order for us to process the exchange.
    • Original Price tag is attached. 
    • The exchange policy is granted for 1-time used only for each original receipt.
    • Sizing exchange is subject to availability of the product at that point in time. Please email us first at cs@larney.com.my or contact our Customer Service Executives (Nur and Zana) as stated on the Contact Us page.

 

1.1 Note that exchanges, returns and refunds are strictly not allowed under below circumstances:

  • Any item marked as SALES, CLEARANCE or NON-EXCHANGEABLE items.
  • Wear and Tear: Items returned NOT IN ORIGINAL CONDITION i.e. worn, washed and altered in any way.
  • Face masks / Filters for masks.
  • Custom made / personalized items.
  • Failed to prove the purchase / original receipt or invoice.

1.2 The management of LARNEY reserves the right to reject any damaged or used items based on our discretion.

1.3 Postage charges: To be borne by the customer in the event of an exchange. 

 

2.0 REFUND

  • Refunds are allowed within 7 days of purchase.
  • Refunds are only valid due to faulty items or manufacturer's defect.
  • Refunds are subject to below terms and conditions:
  • Original Price tag is attached
  • Items are in original packaging, unworn and unaltered
  • Refund methods will be made via LARNEY’s store credit or Gift Card.
  • Cash (within 14 days) - Please write the details of bank account number by emailing us at cs@larney.com.my 
  • The management of LARNEY reserves the rights to reject any damaged or used items based on our discretion.

 

3.0 RETURN FOR EXCHANGE & REFUND

  • Returns should only be sent to the following address along with proof of purchase. 
LARNEY Hq, 
C10-G, Block C,
Jalan Selaman 1, 
Dataran Palma,
68000 Ampang,
Selangor, 
Malaysia
03-2300 0350 / 013-924 8001

Upon returning your item to us, please email cs@larney.com.my with the following information:- 

1.Your Name ( As per invoice )

2) Invoice Number / Order ID

3) Reason for return or exchange . Please write in details

4) Tracking number

 

  • Returns without proof of purchase will not be entertained. We will not entertain the request if information provided is not complete or invalid. 
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    4.0 SHIPPING

     Domestic:

    • Shipping is FREE within Malaysia for purchases above RM300.
    • Courier: Ninja Van
    • West Malaysia delivery time: within 3 working days (from the time Ninja Van picks up from Larney Store)
    • East Malaysia delivery time: Estimated 8-14 days
    • At some circumstances , please expect delays during peak / festive / sales period 

    International:

    • We thrive to serve our customers anywhere in the world! Therefore, we provide worldwide shipping via Aramex.
    •  International expedited shipping will take 10 to 21 working days. We aim to have your parcel delivered earlier however due to Covid-19, it has inevitably shifted the regular time frame previously to 5 to 7 days.
    • Shipping Fees will be calculated upon checkout 
    • Delivery time: Expected delivery dates are approximately 3-5 working days and up to 10 working days for overseas delivery. We aim to have the parcel delivered in no time and would sometimes be affected by unexpected conditions such as shipping restrictions
    •  Tracking: Tracking number to be provided via email upon order being processed
    • Shipping countries: All countries except Israel. Note that for worldwide shipping, it may require a tax fee. The amount depends on each country’s regulation.

     

    5.0 OTHER DELIVERY CHARGES

    5.1 Customs, Taxes and Import Duties

    • Fairly, we do not have any control over custom or import charges due to:
      • Customs or import duties are charged once the parcel reaches its destination country.
      • These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers)
      • Customs policies and import duties vary from country to country