Purchasing Terms

1.0 EXCHANGES
  • Exchange are accepted online and in-store
  • Exchanges are only valid for sizing issues or manufacturer's defect.
  • We accept exchanges within 7 working days for all orders subject to following terms and conditions:
    • All items must be returned in its original packaging, unworn, and unaltered. Items purchased as part of a set or a multi-item pack, must be returned as a whole set
    • Exchange policy is granted for 1 time only for each original receipt.
    • Size exchange is subject to availability of the product at that point in time. Please email us first at order@larney.com.my for the enquire
  • Exchange are strictly not allowed in below circumstances:
    • SALES or  CLEARANCE or marked as “NON EXCHANGABLE” items
    • Items returned are NOT IN ORIGINAL CONDITION i.e. worn, washed and altered in any way
    • Face masks / Filter for mask
    • Custom made / personalised items 
    • No proof of purchase / original receipt or invoice
    • The management of Larney reserves the rights to reject any damaged or used items based on our discretion
  • Postage charges: To be borne by the customer in the event of an exchange.
  • Scroll down below for the Return process
          2.0 REFUND
          • Refunds are allowed within 7 days of purchase
          • Refunds are only valid due to faulty items or manufacturer's defect.
          • Refunds are subject to below terms and conditions:
            • Original Price tag is attached
            • Items are in original packaging, unworn and unaltered
          • Refund methods
            • Gift Card 
            • Cash (within 14 days) - Please write the details of bank account number to contact@larney.com.my 
          • The management of Larney reserves the rights to reject any damaged or used items based on our discretion
          • You may follow easy return steps below

          3.0 RETURN FOR EXCHANGE & REFUND

          • Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained.
          Larney Sdn Bhd,
          C10-G, Block C,
          Jalan Selaman 1, 
          Dataran Palma,
          68000 Ampang,
          Selangor, 
          Malaysia
          +603-23000350 / 011-23794505
          Upon returning your item to us, please email contact@larney.com.my with the following information:- 

          1.Your Name ( As per invoice )
          2) Invoice Number / Order ID
          3) Reason for return or exchange . Please write in details
          4) Tracking number

          We will not entertain the request if information provided is not complete or invalid. 

          4.0 SHIPPING

           Domestic:

          • Shipping is FREE within Malaysia for purchases above RM300
          • Courier: Ninja Van
          • West Malaysia delivery time: within 3 working days (from the time Ninja Van picks up from Larney Store)
          • East Malaysia delivery time: Estimated 8-14 days
          • At some circumstances , please expect delays during peak / festive / sales period 
          International:
          • We thrive to serve our customers anywhere in the world! Therefore, we provide worldwide shipping via;
            • National Express Courier Service: Pos Laju
            • DHL
            • Aramex
          •  International expedited shipping will take 10 to 21 working days. We aim to have your parcel delivered earlier however due to Covid-19, it has inevitably shifted the regular time frame previously was 5 to 7 days
          • Shipping Fees will be calculated upon checkout 
          • Delivery time: Expected delivery date are approximately 3-5 working days and up to 10 working days for overseas delivery. We aim to have the parcel delivered in no time and would sometimes be affected by unexpected conditions such as shipping restrictions
          •  Tracking: Tracking number to be provided via email upon order being processed
          • Shipping countries: All countries except Israel

          5.0 OTHER DELIVERY CHARGES

          CUSTOMS & IMPORT DUTIES 

          Fairly, we do not have any control over custom or import charges due to:

          • Customs or import duties are charged once the parcel reaches its destination country.
          • These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers)
          • Customs policies and import duties vary from country to country